FAQs
FREQUENTLY ASKED QUESTIONS (FAQs)
Below are answers to some of the most common questions about shopping with Renaissance Fine Consignment. If you need additional assistance, please feel free to contact us.
WHAT TYPE OF PRODUCTS DO YOU SELL?
Renaissance Fine Consignment offers curated women’s fashion, including dresses, tops, jackets, pants, and select accessories. Most items are consigned, meaning they are pre-owned or gently worn, while some items may be new. Each product is reviewed before being listed.
ARE THE ITEMS AUTHENTIC?
Yes. All items are sourced directly from individual consignors and reviewed prior to listing. We focus on accurate descriptions and clear presentation so customers know exactly what they are purchasing.
ARE THE ITEMS ONE-OF-A-KIND?
Many of our items are unique or available in limited quantities due to the consignment model. Once an item is sold, it may not be restocked.
HOW DO I KNOW THE CONDITION OF AN ITEM?
Product descriptions and images are provided to reflect the item’s condition as accurately as possible. When available, measurements and material details are included to help guide purchasing decisions.
DO YOU OFFER FREE SHIPPING?
Yes. We offer free standard shipping on all U.S. orders. Shipping details and estimated delivery timelines are provided at checkout and in our Shipping Policy.
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 1–3 business days. Delivery times generally range from 3–7 business days after shipment, depending on the carrier and destination.
CAN I RETURN AN ITEM?
Yes, return requests may be submitted within 30 days of delivery, subject to our Refund & Returns Policy. Returns are reviewed based on eligibility criteria outlined in the policy.
DO YOU OFFER EXCHANGES?
At this time, we do not offer direct exchanges. If a return is approved, customers may place a new order if another item is available.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards and other secure payment options displayed at checkout. All payments are processed securely through trusted payment providers.
IS MY PAYMENT INFORMATION SECURE?
Yes. Our website uses SSL encryption, and payment details are processed through secure third-party providers. We do not store full payment card information.
HOW CAN I CONTACT CUSTOMER SUPPORT?
If you have questions about products, orders, or policies, you can contact us using the details below.
Renaissance Fine Consignment
📧 Email: support@renaissancesac.com
📞 Phone: +1 916-485-4911
📍 2362 Fair Oaks Blvd, Sacramento, CA 95825, United States